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Stakeholder satisfaction

Planning for measurement of satisfaction

Planning for measurement of satisfaction on Bachelor’s degree programmes

Calidad
Stakeholders Measurement and survey model Frequency
Students Welcome sessions Yearly
Students Teaching evaluation Yearly
Students 1st Year Every two years and the first year of study
Students Last year of study Yearly
Students Internships Yearly
Students Undergraduate Final Year Project Yearly
Students Mobility Yearly
Graduates Labour market insertion Every three years
Faculty Self-assessment Yearly
Academic and Research staff and Administrative and Services staff General Every three years
On- site supervisors at internship companies, etc Internships Yearly
Deusto tutors Internships Yearly
Families 1st year of study 1st year
Participants Information sessions Every two years

Planning for measurement of satisfaction on Master’s degree programmes

Calidad
Stakeholders Measurement and survey model Frequency
Students General Yearly
Students Internships Yearly
Students Master’s Final Project Yearly
Students Mobility Yearly
Students Teaching evaluation Yearly
Graduates Labour market insertion Every two years
Faculty Self-assessment Yearly
Academic and Research staff and Administrative and Services staff General Every three years
On- site supervisors at internship companies, etc Internships Yearly
Deusto tutors Internships Yearly
Participants Fairs
Presentations in cities
Yearly

PhD

PhD
Stakeholders Measurement and survey model Frequency
Thesis supervisors General Yearly
Researchers in training General  Yearly
Graduates Labour market insertion Yearly

 

 

Outcomes

Suggestions and complaints