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Stakeholder satisfaction

Planning for measurement of satisfaction

Bachelor's degree

Calidad
Stakeholders Measurement and survey model Frequency
Baccalaureate students Information Sessions Yearly
Secondary School Guidance Counselors Information Sessions Yearly
Participants Information Sessions Every two years
Students Welcome sessions Yearly
Students 1st Year Every two years and the first year of study
Students Last Year Yearly
Students Teaching Evaluation half-yearly
Students Internships Yearly
Students Undergraduate Final Year Project Yearly
Students Mobility Yearly
Students DeustoAlumni's Workshops Yearly
Graduates Labour market insertion Yearly
Families 1st Year 1st year
Families Last Year 1st year
On- site supervisors at internship companies, etc Internships Yearly
Deusto tutors Internships Yearly
Faculty Self-assessment half-yearly
Academic and Research staff and Administrative and Services staff General Every three years

Master’s degree

Calidad
Stakeholders Measurement and survey model Frequency
Participantes

Fairs

Meetings

Yearly
Students General Yearly
Students Internships Yearly
Students Master’s Final Project Yearly
Students Mobility Yearly
Students Self-assesment half-yearly
Graduates Labour market insertion Yearly
On- site supervisors at internship companies, etc Internships Yearly
Deusto tutors Internships Yearly
Faculty Self-assessment half-yearly
Academic and Research staff and Administrative and Services staff General Every three years

PhD

PhD
Stakeholders Measurement and survey model Frequency
Thesis supervisors General Yearly
Researchers in training General  Yearly
Graduates Labour market insertion Yearly

 

Outcomes

Suggestions and complaints